The cost-benefit of plain language

Document Ideas

Do you know how much your current documents and communications cost you? In multiple handling? In call centre costs – your staffs time in correcting errors, generating follow-up explanations, maybe even extending payment terms? In systems, technology & additional staff to handle follow-ups? In opportunity cost (what would your staff be able to do if they …read more

StartupSmart Awards – Orpheus ranked 14th

Startup Smart

Melbourne, Australia. 30th March 2013 Orpheus has come in 14th place of StartupSmart’s 50 Fastest Growing Startups for 2012/13. The national award recognises only the fastest-growing and most innovative new businesses in Australia. The StartupSmart 50 Fastest Startups awards start-ups from various industries across the country, with winners representing the emerging generation of Australian business leaders. …read more

Government sends 750 form letters & gets an average 1,128 calls

plain language

That’s right! And just for one letter! And this agency sends ou thousands of letters. When the letter was rewritten in plain language the incoming calls dropped to 192. The estimated savings on this one letter alone were $40,000 a year. – ‘Writing for Dollars, Writing to Please’ Kimble, J., Carolina Academic Press, 2012