About Us

We have two simple visions, “Make IT happen” and “Customer-centric by design”.  Our mission is to provide Australian & New Zealand insurance companies with services covering everything from strategy to technology & vendor selection; to implementation & support.


We’re passionate about assisting our clients select the right solution(s) and successfully implement them.  By collaborating and building rigorous strategic and business requirements, understanding the gaps and how to fill them, and then delivering.


We focus on rigorous analysis, testing and measurement. And then we use our behavioural expertise (Experience Architects, Plain Language experts and Communication Consultants) to create compelling new designs with clear, concise language.


Multi Award Winning

Our customers have recognised us for delivering strategic, creative and operational services.  We have been a top 100 finalist for the last 2 years by BRW Magazine.  And this year we finished 14th in the SmartStart awards.


Our Difference

We know that our value lies in the collective experiences and wisdom of our people.   We also know how technology, vendors and peripheral services combine with your people, processes and technology to make a project successful.  And, we know how to translate our customers’ strategy into concrete action.  We cover everything from current to future state & gap analysis, vendor selection through to implementation services, software development, change management and operational support. 


Where we are different is in our expertise and passionate interest in your customer and their experience – before, during and after any major system implementation.


Customer Communications

Our Customer Communications practise delivers consulting & implementation services for major organisations investing in Customer Communication, Content & Document Management solutions.  Our point of difference is we do more than just technology; our expertise in design & Plain Language


Insurance Systems, Platforms & Implementation

Our insurance team have hundreds of years of combined experience in policy, claim and re-insurance processing at an operational and software component level and have implemented all the major insurance platforms from the last 20 years.  In addition to this, we’ve worked on enough projects to know how to sequence activities, minimise down time and drive results.  Our ‘carpenters methodology’ of measure twice cut once ensures we get it right, first time.


Our capability extends across all aspects of insurance businesses, from process optimisation, business re-engineering, insurance application development and integration, legacy system modernisation, customer communication, business intelligence and data migration.  Our clients have relied on our insurance experience & technical expertise to deliver their most daunting insurance system challenges.